AI & enquiry automation · Coventry
Turn new enquiries into a clear next step.
Practical automation for small businesses: respond to enquiries quickly, pass details to the right place and follow up consistently — so nobody is forgotten.
Interactive demonstration — no message is sent.
Step 1 · waiting
Enquiry submitted
Sam Example asks about a kitchen refit through the website form.
Step 2 · waiting
Enquiry recorded
The details are saved as a new enquiry, marked ‘new’.
Step 3 · waiting
You're notified
An email alert reaches your inbox, with Reply-To set to Sam.
Step 4 · waiting
Acknowledgement
Sam gets an agreed ‘thanks, we'll be in touch’ email.
Step 5 · waiting
Follow-up & handover
If nobody has replied after an agreed time, a reminder flags it for a person.
Fictional name and details. Nothing leaves this page.
Already demonstrated
Website form → enquiry record → email alert. This exact flow runs on topdog.marketing today: every quote request and Website Healthcheck is saved and an alert is emailed.
Agreed acknowledgement & follow-up
Acknowledgement and follow-up emails with wording you approve, sent at agreed points.
Needs assessment first
Contact-list or CRM connections and booking reminders depend on the systems you use. We assess each one before quoting; not every tool can be connected.
Human handover
When something needs attention, the right person is told — and you can see what happened to each enquiry.
How setup works
- 01
Map
We map how enquiries arrive today and where they should go.
- 02
Agree
We agree the steps, wording, integrations and any running costs.
- 03
Build & test
We set it up and test it with sample enquiries.
- 04
Hand over
You see it working and know who to contact if something needs attention.
Automation setup — quoted around your workflow.
Complexity, integrations and any third-party running costs are agreed before work starts.
Or as part of the £1,200 package
£1,200 includes your website, social media setup and/or posting, local SEO and full funnel automation, with three months of fully loaded aggressive digital marketing included. Deliverables are agreed in the proposal. After those three months, ongoing marketing is optional from £200/month, with separately agreed scope and no long contract.
Our Control Centre is a future product still in preview and is not part of this service.
Questions before you buy
- Can it work with the tools I already use?
- Often, but not always. We check your current email, contact list, CRM or booking system first and tell you what can be connected before any work starts.
- What access will you need?
- Only what the agreed workflow needs — for example your website, email sending settings or an account on the tool being connected.
- Are there running costs?
- Some third-party tools charge their own fees. Any running costs are identified and agreed before setup.
- Does a person stay in control?
- Yes. Automation handles the routine steps; anything needing judgement is flagged for a person to handle.
- What support is included?
- Support is agreed as part of your quote or package. We don't offer unlimited support.